[Home > Event Evaluation ]
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Event evaluation is necessary to make you and your
team more efficient and effective, the next time you
organize an event. It is all about finding your mistakes
and learning from them. Event evaluation should be done
immediately after the event is over or the next day.
Conduct a meeting with your team members to evaluate
your event.
Following steps are involved in writing evaluation
of an event
Step 1: Determine the extent to which event and advertising
objectives have been achieved. If you are not able to
achieve your event and advertising objectives through
your event, then no matter how much people enjoyed the
event or how much popularity your event got, it is a
complete failure on a commercial level.
Step 2: Get feedback from your clients and target audience.
One good way of getting feedback is through feedback
form. To make sure that your clients give you feedback,
make feedback form part of your Exit pass form. The
exit pass form is required to get exit pass for security
clearance, to remove exhibits from the facility. To
get feedback from target audience/ guests, make feedback
form part of your gift voucher. A guest can redeem the
gift voucher only when he/she fills the feedback form
and give it back to an attendant. These tactics are
required to get feedback, as people are generally reluctant
to give any feedback in writing. You can ask following
questions in your feedback form:
Q1) Did you enjoy the event? If no, then please state
the reason?
Q2) what do you like most in the event?
Q3) what do you like least in the event?
Q4) what are the problems you faced
during the event?
Q5) what could have been done to make
this event better?
Q6) How do you rate the various services provided
by us (please check one of the option):
Hospitality: Excellent, good,
average, poor
Catering: Excellent, good, average, poor
Transportation: Excellent, good, average,
poor
Management Staff behavior: Excellent, good,
average, poor
Management Staff Services: Excellent, good,
average, poor
Q7) would you like to participate in
our next event?
Note: Your questionnaire should not have more than
10 questions. You don't want to irritate your guests.
Ask only relevant questions and keep the questionnaire
short to 5-6 questions. Off course the type of questions
you will ask may change from event to event. And don't
forget to mention the following line in you feedback
form: "Thank you for taking the time to complete
this feedback form" .
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Step 3: With the help of the feedback form from your
clients and target audience, discuss the problems which
occurred pre-event, at-event and post-event with your
team members. Write all those problems on your notepad
along with there possible solutions. Discuss how these
problems can be solved or avoided in the next event.
Step 4: Evaluate the performance of the team members
and the service providers. Find out how well they executed
there duties and whether or not they should be hired
in the next event.
Step 5: Determine the effectiveness of your promotional
campaign i.e. how and why you’re promotional campaign
succeeded or failed and up to which extent your promotional
campaign succeeded or failed.
Step 6: Create an event evaluation report. The event
evaluation report is the documentation of the activities
carried out during the event evaluation. Whatever you
did during the event evaluation will be a part of this
report. It means this report will include the actual
filled feedback forms from the clients and the target
audience; problems identified and discussed during meeting;
solutions to various identified problems; performance
evaluation report of the team members and the service
providers; promotional campaign analysis report etc.
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